Refunds
LSI Cancellation and Refund Policy
Effective 1 November 2026. Version 2026-11-01.
This policy is part of the LSI Terms of Service. It does not limit your rights under the Australian Consumer Law.
Your rights under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If a failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
These rights apply to LSI from your first payment. Being an early or "founding" customer does not reduce them.
Cancelling
- Cancel any time. There is no lock-in contract and no cancellation fee.
- How: in the app, tap the card icon at the top (Manage subscription) to reach the billing portal, use the billing portal link in your invoice emails, or email info@luminara.digital. We confirm every cancellation by email.
- Deleting your account instead: deleting your account (Account, Delete account) ends the subscription straight away and deletes your workspace; the unused part of the month is not refunded. The app says so before you confirm.
- When it takes effect: at the end of the billing month you have already paid for. You keep full access until then and you will not be charged again.
- After it takes effect: your workspace becomes read-only, as section 10 of our Privacy Policy describes, so you can still see it and download a copy.
- Founding price: the founding price lasts while your subscription stays active. If you cancel and come back later, the price then on offer applies.
Refunds
When you will get a refund:
- A problem with LSI. If LSI does not meet a consumer guarantee, for example it does not work as we describe or it is not provided with due care and skill, tell us. We will fix it, or refund you as the Australian Consumer Law requires (see above).
- Billing mistakes. If we charge you twice, charge the wrong amount, or charge you after your cancellation took effect, we refund the full amount of the mistake.
- We make LSI materially worse. If we remove or reduce a core feature and you cancel because of it, we refund the unused part of your current month (Terms of Service clause 12). If we change the terms against you, you can cancel before the change starts and you will not be charged again.
- We stop offering LSI, or end your account for a reason that is not your breach of the terms. We refund any prepaid time you have not used (Terms of Service clause 14).
Change of mind. If you simply change your mind, we do not refund the month you have already started; your cancellation stops future charges and you keep access to the end of that month.
How to ask for a refund
Email info@luminara.digital with your account email address and what went wrong. We will reply within 5 business days. Approved refunds go back to the card you paid with, normally within 5 to 10 business days of our approval, depending on your bank.
If you are not happy with our answer, you can contact your state or territory consumer protection agency (for example NSW Fair Trading or Consumer Affairs Victoria).
Contact
LUMINARA DIGITAL PTY LTD, ABN 90 693 125 281, ACN 693 125 281. Email info@luminara.digital.